Privacy Policy

This Privacy Policy explains how 3KONA ("3KONA", "we", "us", or "our") collects, uses, and protects the personal data you share with us when you visit 3kona.com (the "Website") or contact us. We are committed to handling your information responsibly and in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use the Website:

• Information you provide: your name, email address, phone number, company name, project details, and any files or messages you submit through our contact form or by email.
• Information collected automatically: your IP address, browser type, device information, pages viewed, and usage patterns, gathered through cookies and analytics tools.

2. How We Use Information

We use the information we collect to:

• Respond to your enquiries and provide quotations for design, 3D printing, and fabrication services;
• Deliver, manage, and improve our services and this Website;
• Communicate with you about your project or requests;
• Understand how visitors use our Website so we can improve it;
• Comply with legal obligations and enforce our Terms of Use.

We process your personal data on the basis of your consent, to perform a contract or take steps at your request, and to meet our legal obligations.

3. Cookies & Analytics

Our Website uses cookies and Google Analytics to understand traffic and usage. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

4. Sharing & Disclosure

We do not sell your personal data. We may share it only with trusted service providers who help us operate our Website and business (such as hosting, email, and analytics providers), and only to the extent necessary. We may also disclose information where required by law, regulation, or valid legal process.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, to maintain our business records, and to comply with legal obligations. When it is no longer required, we securely delete or anonymise it.

6. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to access, correct, update, or request deletion of your personal data, to withdraw consent, and to raise a grievance. To exercise any of these rights, contact us at info@3kona.com.

8. Children's Privacy

Our Website and services are not directed at children under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, if you have any concerns about how your personal data is handled, you may contact us at info@3kona.com. We will respond within the timelines prescribed under applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

11. Contact Us